In your submission, please tell us which product(s) you’re interested in selling and provide all of the relevant contact information, including links to your website.
Because we display to public the best cycling products around at the best price, we collaborate with leading brands to display unmissable offers.
Because you have the power to contribute: voting, commenting , and reviewing. Your feedback has a direct impact on the products we carry and those we make.
Because you’ll find out a passionate community: connecting with like-minded people who share your interests and learning something new every day.
Community is a core part of who we are. We want to give every visitor to our site the tools to connect with other passionate people, share, and learn about the things they love to do. When you create an account, you will also receive personalized emails letting you know about the latest and greatest products around your personal interests.
Deals are the individual product offerings we feature on the site.
Our selection varies every day in accordance with the products available by the best biking brands, so be sure to check back regularly and look for the daily emails that we send out.
We display an offer with a deadline and a limited number of products, the Starting price drop down after you, and many other like you, join the DEAL but you’ll be charged when this offer run ends for the lowest price point reached at that time. As soon as the products available will be sold the price drop down to the target price.
We believe the best way to meet your favourite choice is to get aware about your tastes through the POLLS. We collaborate with leading brands in order to display best offers everyday.
Members can create polls for products they’d like to see, as well as weigh in on the discussion and vote for the products they want the most. After the results are in, our buying team will contact the manufacturer and attempt to secure these products. Products that aren’t chosen by polls are recommended to us by manufacturers we already have established relationships with, or are selected by our buyers and community managers.
Contact Cyclostock Support and select the “Collaboration” option from the footer menu.
In your submission, please tell us which product(s) you’re interested in selling and provide all of the relevant contact information, including links to your website.
We do our best to include accurate and detailed product information on every product page.
If you have a question about a specific product and you can’t find the answer in the product description, we encourage you to post your question in the discussion section of the product page. The community is often the best source for answers to more involved product questions and troubleshooting.
If you notice any mistakes in the product description, please feel free to let us know via our support page.
Some products purchased on Cyclostock include a manufacturer’s warranty. These products will have the warranty listed on their pages. Products that don’t come with a manufacturer’s warranty will be subject to a 30-day return policy as long as there is something damaged or non-functional with the product.
You can purchase items on Cyclostock using the following forms of payment:
Please note: Our system can only process a single form of payment per run you join. Our processor can’t split the total between multiple payment methods.
Cyclostock only accepts payment in Euro and Czech crowns. Depending on the default currency for your bank or credit card account, your financial institution might charge a nominal fee for the currency exchange to EUR or Czech crowns before the transaction can be completed.
In the event that an entire transaction needs to be refunded, we’ll reverse the transaction in full based on the EUR or Czech crowns amount that was initially captured. Depending on the default currency for your bank or credit card account, your financial institution might also charge a nominal fee for the conversion from EUR or Czech crowns back to the original currency before the refund can be completed.
All transactions that take place on Cyclostock are collected and refunded only in EUR or Czech crowns. If a member prefers to use an alternative currency to EUR or Czech crowns, it’s their responsibility to observe the most up-to-date exchange rate with their financial institution.
Please note: Due to the fluctuation in currency exchange rates, the refund may be for a different amount than what was initially paid.
Our payment processor lets us know when there’s an issue with a payment method, but it doesn’t provide us context or specific information regarding why an error occurred.
If you’re experiencing a payment error, it’s likely that the credit card information was entered incorrectly. Please double-check that the name, expiration date, and CVV number entered in our system match what’s on your card. Since runs can be time-sensitive, please contact your financial institution as soon as you receive the error to expedite resolution.
If you’re experiencing a payment capture failure after a run has ended, the reason can vary depending on the payment method used:
PayPal (contact)
When you purchase a product, PayPal authorizes the total amount for your transaction based on the price at that time. If changes are made to your order that alter the total cost, this will cause the payment capture amount to be inconsistent with the amount authorized and your order will be voided by PayPal.
Credit Card (American Express, Mastercard, Visa)
Please double-check that the name, expiration date, and CVV number on the card match what you input in our system. If this information changes while a run is still active, please click here for instructions on how to update it.
Some financial institutions may impose spending limits or caps on the number of transactions that can take place during a certain period of time. You’ll need to contact your financial institution to sort out the release of payment.
To expedite resolution and to determine the specific cause of payment failure, please contact your financial institution as soon as you’re notified that a payment error has occurred.
When you decide to join the buying group you will have to carry out the purchase procedure but you you’ll be charged when this deal run ends for the lowest price point reached at that time.
If a run is not successful for any reason, the authorization hold will be released and your account won’t be charged.
Your payment is captured when the DEAL run ends at the lowest price reached at the deadline.
Cyclostock is subject to sales taxes in Czech republic.
No. Our payment processor allows us to capture payment from one source for a single transaction, which means we can’t divide the transaction total between multiple payment methods.
If the offer is still active, the payment status for your transaction will be listed as “pending.” Once the DEAL ends and you are charged, the payment status should automatically update.
In the event a refund is necessary, it’ll be applied to the original form of payment used when the order was placed. The time it takes for the refund to be reflected on your statement can vary depending on the payment method that was used.
Cyclostock is currently accepting returns and exchanges within the EU .
European customers may return or exchange these items in new, unused condition within 14 days of delivery by contacting Cyclostock Support.
For all products, we also offer returns/replacement for items that arrive damaged, defective, not as advertised, or missing components. When third-party runs are completed, we submit the group’s order to the vendor up front. This is how we’re able to deliver the best value to our members and is also why all sales are final. In the event that a product arrives damaged, defective, not as advertised, or missing components, please contact Cyclostock Support.